This privacy policy sets out how the Gemserv uses and protects any information that you give Gemserv when you use this website. The Gemserv is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Gemserv may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 27th June 2016.

What we collect

We may collect the following information:

      • name and job title;
      • contact information including email address;
      • demographic information such as postcode, preferences and interests; and/or
      • other information relevant to Gemserv related processes and Customer Satisfaction Surveys

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

      • Internal record keeping;
      • We may use the information to improve our services towards our role as Gemserv;
      • We may periodically send emails about changes to documentation, products, services or other information which we think you may find interesting using the email address which you have provided;
      • From time to time, we may also use your information to contact you for industry research purposes;
      • We may contact you by email, phone or mail. We may use the information to customise the website according to your interests


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How to delete cookies

Please be aware that deleting cookies will impact on the functionality of our website. Our site will not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies which are set by our website, or indeed any other website, you can do this through your browser settings. The “Help” function within your browser should tell you how. Or you can visit, which contains information on how to remove cookies from all the major browsers.

Cookies used on our website

This is a list of the cookies set by our website, and what each is used for:

Name Description
Session hash (PHPSESSID) Used to authenticate users on the website
Expires at the end of the session
Google Analytics (_ga) Used to understand how users navigate through our website, the service is provided by Google
Expires in two years
Google Analytics (_gat) Used to understand how users navigate through our website, the service is provided by Google
Expires in ten minutes
wp-settings-1, wp-settings-time-1 These cookies are required by our website software and store no personal information
Expires in one year
cookieconsent_dismissed Used to check if you have accepted that our site uses cookies and prevents the cookie notification form re-appearing if it was accepted.
Expires in one year

We then use the information gathered to compile reports to improve the functionality and user experience of our website. All information collected is anonymous.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

      • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes;
      • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to:

77 Gracechurch Street

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Subject Access Requests

The General Data Protection Regulation (GDPR) determines how we process personal data (information relating to living people). The regulation means you can ask to access the information we hold about you. These requests are called Subject Access Requests. You have the right to access your information. It’s free and requests will be processed within one calendar month. Gemserv processes subject access requests for information held on our system.

To submit a subject access request, please complete the form on the Gemserv website.

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